Within Botmock, you may come across multiple use cases where, rather, than just enabling intents to move forward in a conversation through different paths, you may want to enable intents that are able to be called from anywhere in a conversation, which can help with error handling, fallbacks, and other unique use cases.
To get setup with Global Intents, there are a few key steps:
- Start by creating a connector with any content block, *starting* from the "Starting point" block. Note: Global Intents will only work between content blocks that are stemming into a path from the "Starting point" anchor point at the beginning of a conversation flow.
- Click on the connector and select the intent that you want to trigger this path with.
- Once selected you will see an option below the intent selector that reads: "Trigger this intent from any part of the conversation". Once checked, this will enable the system to respond to this intent while at any part of the conversation